Site Terms of Use
Information on using our services
These terms of use apply to all users of the website (hereinafter referred to as "this site") and the reservation, inquiry, and membership registration systems (hereinafter referred to as "this system") provided by Wakayama Terminal Building Co., Ltd., Ltd. (hereinafter referred to as "the Company"). Please read and agree to the following terms of use before using this site.
Please note that these Terms of Use may be changed without prior notice, so be sure to check the latest version.
Changes to service details
Our company may change the information provided on this website or the system without prior notice.
Furthermore, the service may be suspended or terminated due to maintenance work, system failures, or other reasons.
Copyright
The copyright to the information published on this website belongs, in principle, to our company.
Unauthorized secondary use of information posted on this site is prohibited unless you have given us our written consent.
Guarantee
While we take the utmost care to ensure that the information posted on this site is up-to-date and accurate, we do not guarantee its completeness or accuracy.
Disclaimer
We assume no responsibility whatsoever for any damages that may be incurred directly or indirectly by you or third parties as a result of your use of this website.
External link
This website may contain links to third-party websites to supplement the information provided on this site. The content of third-party websites linked from this site (hereinafter referred to as "linked sites") is managed under the responsibility of their respective owners.
We assume no responsibility whatsoever for the content of linked websites or for any damages incurred as a result of using them.
Link to this site
Linking to this website requires prior contact with our company and approval.
[Counter Service Hours] 10:00 AM - 5:00 PM (excluding Saturdays, Sundays, national holidays, and the year-end/New Year period)
< Hotel Granvia Wakayama >
Sales Department (Sales Planning Group)
TEL: +81-73-425-7712
Privacy Policy
This Privacy Policy applies to the processing of personal information of all stakeholders (including customers, job applicants, and our partners) in connection with the business operations of Wakayama Terminal Building Co., Ltd. (hereinafter referred to as "the Company") or the use of the Company's corporate website (hereinafter referred to as "this site"), in accordance with applicable laws and regulations and any future applicable laws and regulations.
This Privacy Policy outlines how we provide information in accordance with laws and regulations regarding the processing of personal information. This Privacy Policy explains the basis for our processing of personal information you provide to us, or personal information we obtain about you from other sources. Please read and fully understand this Privacy Policy.
Please see our Privacy Policy here.
Privacy Policy
This Privacy Policy applies to the processing of personal information of all stakeholders (including customers, job applicants, and our partners) in connection with the business operations of Wakayama Terminal Building Co., Ltd. (hereinafter referred to as "the Company") or the use of the Company's corporate website (hereinafter referred to as "this site"), in accordance with applicable laws and regulations and any future applicable laws and regulations.
This Privacy Policy outlines how we provide information in accordance with laws and regulations regarding the processing of personal information. This Privacy Policy explains the basis for our processing of personal information you provide to us, or personal information we obtain about you from other sources. Please read and fully understand this Privacy Policy.
Basic policy
The Company has established this Privacy Policy and an organizational system for the handling of personal information of all stakeholders, including customers, job applicants, and external business partners of The Company, who are related to the business of The Company or use The Website, and strives to protect personal information appropriately.
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Acquisition of personal information
We may collect personal information as defined in this Privacy Policy in order to provide you with our services or to perform necessary business operations. We will collect personal information only within the scope of the stated purpose of use, after clearly stating the purpose of use, the scope within which we will use the personal information, and our contact point for inquiries.
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Prohibition of use of personal information for purposes other than those specified and provision to third parties.
The Company uses personal information only within the scope of the intended purposes of use. The Company has appointed a Personal Information Protection Manager and established an organizational structure for the protection of personal information. The Company handles personal information appropriately and does not provide or disclose personal information to third parties without the consent of the relevant Data Subject, except as required by laws and regulations.
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Regarding the outsourcing of personal information processing
When the Company outsources all or part of the handling of personal information to a third party, the Company contractually prohibits the third party from leaking or disclosing such personal information to any third party and appropriately supervises the third party.
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Rights of the provider of personal information (the individual concerned)
The provider of personal information (hereinafter referred to as "the individual") has the right to withdraw their consent at any time regarding the use of their personal information by our company, even if they have consented to the purpose of use. Furthermore, the individual has the right to request procedures such as cessation of use or disclosure of personal information held by our company, in accordance with applicable laws and regulations.
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Procedures for stopping the use of personal information, disclosure, etc.
If Data Subjects wish to request the suspension of use, disclosure, correction, or other handling of their retained personal information, they shall contact the inquiry desk designated by The Company. The Company shall respond to such requests as soon as reasonably possible.
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Regarding legal compliance
Our company complies with all applicable laws and regulations regarding the personal information we hold, and we provide our employees with education on personal information protection to ensure thorough understanding and awareness of our policies. Furthermore, we have established confidentiality agreements in our employment regulations and other relevant documents.
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Regarding the maintenance and improvement of personal information protection
The Company will continuously maintain and improve the initiatives and protective measures described in the foregoing items by periodically conducting reviews, evaluations, and audits of this Privacy Policy and the personal information protection system of The Company.
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Regarding personal information on linked websites
The Company shall bear no responsibility for the handling of personal information by other entities or individuals linked to The Website.
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Management of personal information
If any part of the personal information acquired by The Company is managed in a database of an overseas third-party service provider with whom The Company has a contractual relationship, The Company will implement appropriate security control measures after confirming the personal information protection system in the relevant country.
Regarding the collection and use of personal information
The Company acquires and uses the following personal information for the purposes set forth below. The Company will not use personal information beyond the scope of such purposes without the consent of the relevant Data Subject.
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Customer personal information
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Personal information collected and collection methods
Regardless of whether it is through a form on our website, email, letter, or other means, we may receive necessary information from you, such as your name, age, gender, date of birth, occupation, workplace information, address, telephone number, email address, nationality, and passport number, within the scope of the following purposes of use.
Furthermore, we may receive the above-mentioned personal information from online travel agents (OTAs), travel agencies, and restaurant reservation websites. -
Purpose of Use
- To carry out necessary operations in providing services and products in our business (accommodation, restaurants/shops, banquets/weddings, catering, etc.).
- For the purpose of providing services and products, including online reservations and sales, and other related support.
- To respond to inquiries, requests for materials, and other requests.
- Providing necessary information concerning the products, services, and events of The Company, as well as other necessary information concerning its business activities.
- Providing information concerning the products, services, and events of The Company to customers who have consented to delivery by means such as direct mail or email.
- Conducting prize contests, campaigns, and similar activities.
- Ascertaining and analyzing the usage of the products, services, and events of The Company for the purpose of improving their quality.
- Detection and response to fraudulent activities (including violations of our various terms and conditions, rules, etc., unauthorized access, cyberattacks, fraud and other illegal activities, and activities that may lead to such activities), and measures to prevent fraudulent activities.
- Exercising rights and performing obligations based on laws and regulations and the terms and conditions of accommodation.
- For other purposes of use indicated at the time of acquisition of personal information.
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Legal basis
In accordance with data protection laws applicable to the relationship between you and our company, if we are required to process your personal information on a lawful basis, we will process your personal information on one or more of the following lawful grounds:
- Contract: Where The Company needs to process the personal information of the Data Subject to perform a contract entered into with the Data Subject.
- Legitimate Interests: Where the processing of the personal information of the Data Subject is necessary for the legitimate interests pursued by The Company or a third party, provided that such interests are not overridden Consent by the interests or fundamental rights of the Data Subject.
- Consent: Where the Data Subject has given consent to The Company’s processing of personal information. The withdrawal of consent by the Data Subject shall not affect the lawfulness of processing based on consent before its withdrawal.
- Legal Obligation: Where the processing of the personal information of the Data Subject is required by the laws and regulations of the country of residence of the Data Subject.
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Personal information of job applicants
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Personal information collected and collection methods
Regardless of whether it is through a form on our website, email, letter, or other means, we may receive necessary information from you, such as your name, age, gender, date of birth, address, telephone number, and email address, within the scope of the following purposes of use.
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Purpose of Use
- To perform recruitment screening, employment procedures, and other necessary operations.
- To respond to inquiries, requests for materials, and other requests.
- For other purposes of use indicated at the time of acquisition of personal information.
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Legal basis
In accordance with data protection laws applicable to the relationship between you and our company, if we are required to process your personal information on a lawful basis, we will process your personal information on one or more of the following lawful grounds:
- Contract: Where The Company needs to process the personal information of the Data Subject to perform a contract entered into with the Data Subject.
- Legitimate Interests: Where the processing of the personal information of the Data Subject is necessary for the legitimate interests pursued by The Company or a third party, provided that such interests are not overridden Consent by the interests or fundamental rights of the Data Subject.
- Consent: Where the Data Subject has given consent to The Company’s processing of personal information. The withdrawal of consent by the Data Subject shall not affect the lawfulness of processing based on consent before its withdrawal.
- Legal Obligation: Where the processing of the personal information of the Data Subject is required by the laws and regulations of the country of residence of the Data Subject.
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Personal information of our partners
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Personal information collected and collection methods
Regardless of whether it is through a form on our website, email, letter, or other means, we may receive necessary information from you, such as business card information and other information about our partners, within the scope of the following purposes of use.
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Purpose of Use
- To conclude and perform contracts with external business partners of the Company and to perform other necessary operations.
- To respond to inquiries, requests for materials, and other requests.
- For other purposes of use indicated at the time of acquisition of personal information.
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Legal basis
Where applicable data protection laws in the relationship between you and our company require us to process your personal information on a legal basis, we will process your personal information on one or more of the following legal grounds:
- Contract: Where The Company needs to process the personal information of the Data Subject to perform a contract entered into with the Data Subject.
- Legitimate Interests: Where the processing of the personal information of the Data Subject is necessary for the legitimate interests pursued by The Company or a third party, provided that such interests are not overridden Consent by the interests or fundamental rights of the Data Subject.
- Consent: Where the Data Subject has given consent to The Company’s processing of personal information. The withdrawal of consent by the Data Subject shall not affect the lawfulness of processing based on consent before its withdrawal.
- Legal Obligation: Where the processing of the personal information of the Data Subject is required by the laws and regulations of the country of residence of the Data Subject.
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Personal information of members of the membership organization "JR Hotel Membership"
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Personal information collected and collection methods
Regardless of whether it is through a form on our website, email, letter, or other means, we may receive necessary information from you, such as your membership number, password, name, age, gender, date of birth, occupation, employment information, address, telephone number, email address, nationality, passport number, and information regarding point accrual and usage history, within the scope of the following purposes of use.
Furthermore, we may receive the above-mentioned personal information from online travel agents (OTAs), travel agencies, and restaurant reservation websites. -
Purpose of Use
- To perform operations necessary within the scope of the purposes of use set forth in Section 2 (1)2 of this Privacy Policy.
- To perform operations necessary for the operation of the “JR Hotel Members” organization (hereinafter referred to as the “Members’ Organization”).
- For other purposes of use indicated at the time of acquisition of personal information.
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Legal basis
Where applicable data protection laws in the relationship between you and our company require us to process your personal information on a legal basis, we will process your personal information on one or more of the following legal grounds:
- Contract: Where The Company needs to process the personal information of the Data Subject to perform a contract entered into with the Data Subject.
- Legitimate Interests: Where the processing of the personal information of the Data Subject is necessary for the legitimate interests pursued by The Company or a third party, provided that such interests are not overridden Consent by the interests or fundamental rights of the Data Subject.
- Consent: Where the Data Subject has given consent to The Company’s processing of personal information. The withdrawal of consent by the Data Subject shall not affect the lawfulness of processing based on consent before its withdrawal.
- Legal Obligation: Where the processing of the personal information of the Data Subject is required by the laws and regulations of the country of residence of the Data Subject.
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In addition, the regulations of our membership organization, etc.
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Security measures regarding the handling of personal information
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Formulation of basic policy
The Company has established a basic policy to ensure the proper handling of personal data, including compliance with applicable laws, regulations, guidelines, etc., and contact points for inquiries and complaints.
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Development of regulations concerning the handling of personal data
The Company has established internal rules for the handling of personal data, including handling methods, responsible persons, persons in charge, and their duties.
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Organizational security control measures
- We have appointed a person responsible for handling personal data, clarified which employees handle personal data and the scope of personal data they handle, and established a system for reporting and communicating to the person responsible if we become aware of any facts or signs of violations of laws or handling regulations.
- The Company regularly conducts self-inspections regarding the status of handling personal data.
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Personnel safety management measures
- The Company provides regular training to employees on matters to be noted regarding the handling of personal data
- The Company includes matters concerning the confidentiality of personal data in its employment rules and other internal rules.
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Physical safety control measures
- The Company implements access control in areas where personal data is handled.
- We take measures to prevent the theft or loss of equipment, electronic media, and documents that handle personal data, and we also take measures to ensure that personal data cannot be easily identified when such equipment, electronic media, etc. are carried around, including within the business premises.
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Technical safety control measures
- The Company implements access controls to limit the scope of persons in charge and the personal information databases, etc. handled by them.
- The Company has introduced mechanisms to protect information systems that handle personal data from unauthorized external access or unauthorized software, and implements measures necessary to prevent leakage of information, etc. in communications containing personal data.
Disclosure and Joint Use of Personal Information
The Company may disclose the personal information of the Data Subject to the following categories of recipients.
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Affiliated companies, etc.
The Company may jointly use the Data Subject’s personal information with companies belonging to The Company’s group and organizations related to The Company’s group.
(Joint use)
Under Japanese law, personal information may be jointly used as described below, to the extent necessary to achieve the purpose of use, using the framework of joint use under the Personal Information Protection Act. If each joint user company has separate provisions regarding the processing of personal information, those provisions shall be followed.-
Joint use of personal information related to our business (accommodation, restaurants/shops, banquets, catering)
- Scope of Joint Users
- JR Hotel Membership member companies (*1), JR Hotel Group member companies (*2), JR-West Hotels Co., Ltd. (*3), and JR West Holonic Co., Ltd. (*4)
*1: As described in Article 1 of the "JR Hotel Membership" Service Terms and Conditions.
*2: In addition to *1, this includes JR Hokkaido Hotels Co., Ltd.
*3, *4: Included in *1
- JR West Via Inn Co., Ltd.
- JR Hotel Membership member companies (*1), JR Hotel Group member companies (*2), JR-West Hotels Co., Ltd. (*3), and JR West Holonic Co., Ltd. (*4)
- Purpose of joint use
Regarding the acquisition and use of personal information, see section 2 above (1) 2.
- Items to be shared
Information necessary within the scope of the above-mentioned purposes of joint use, including membership number, password, name, age, gender, date of birth, address, telephone number, email address, employment information, and information regarding point accrual and usage history.
- Person responsible for managing personal information
Wakayama Terminal Building Co., Ltd.
- Scope of Joint Users
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Joint use of personal information regarding the provision of services and products at all tenant stores within hotels operated by our company.
- Scope of Joint Users
All tenant stores within the hotels operated by our company.
- Purpose of joint use
For the purpose of providing services and products related to our business (accommodation, restaurants/shops, banquets, etc.) and other related matters.
- Items to be shared
Name, age, gender, date of birth, address, telephone number, email address, and other information necessary within the scope of the above-mentioned purposes of joint use.
- Person responsible for managing personal information
Wakayama Terminal Building Co., Ltd.
- Scope of Joint Users
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employee
We may disclose personal information to our employees who have the authority and need to access it.
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Service provider
Our company may disclose personal information to third-party service providers who perform specific services, such as IT service providers (including data server and cloud service providers) and legal advisors.
For further information regarding the provision of personal information to third parties under Japanese law, please refer to the following.
(Regarding the provision of personal information to third parties under Japanese law)
Except in the following cases, we will not provide personal information to third parties without the prior consent of the individual concerned.
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When providing information to a third party
- When disclosure or provision is required by law.
- When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the person's consent.
- In cases where it is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children, and it is difficult to obtain the consent of the person concerned.
- When cooperation is necessary for the national or local government to carry out public duties, and obtaining the individual's consent would likely hinder the performance of those duties.
- If the individual explicitly requests disclosure or provision to a third party
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Disclaimer regarding third-party provision
In the following cases, we assume no responsibility for the acquisition of personal information by third parties.
- If you disclose your personal information to the accommodation facility at your own discretion (if you disclose information about accompanying persons when making a reservation, you are responsible for obtaining the consent of those persons).
- When the individual themselves discloses personal information to a third party
- If personal information is provided by you to an external website linked from this site, and that information is used on that site...
- If a third party obtains personally identifiable information (such as passwords) through no fault of ours,
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Appropriate management and supervision when outsourcing to a third party
When we entrust the processing of personal information to a third party to the extent necessary for the purpose of use, we will carefully select the entrusted party, conclude a confidentiality agreement with the entrusted party, and provide guidance and proper supervision to ensure the appropriate management of personal information.
Transfer of personal information to a country outside the individual's country of residence
Personal information may be transferred to and stored by a third party outside of your country of residence. When we transfer personal information to a third party outside of your country of residence, we will ensure the following:
- The destination region guarantees that the data subject's rights and freedoms regarding their personal data are adequately protected in their country of residence.
- The recipient must have entered into a data transfer agreement with us as required by the data protection laws of their country of residence. Or,
- We have taken other measures required by the data protection laws of the country in which the individual resides.
You can find out more about the protections your personal information will receive when it is transferred outside your country of residence by contacting our customer service center as described in Section 12 below.
Retention period for personal data
Our company will retain collected personal information for the period necessary for the purpose of processing such personal information. However, this shall not apply if the law requires that personal information be retained for a longer period; in such cases, we will retain such personal information for the period required by law.
Regarding the exercise of rights of the provider of personal information (the individual concerned)
You have several legal rights regarding the personal information we hold about you. These rights may vary depending on your location and the data protection laws applicable to your relationship with us, but typically include the following:
- The right to obtain information regarding the processing of personal information relating to the individual, and the right to access personal information that we hold about the individual
- You have the right to request that we correct your personal information if it is inaccurate or incomplete
- You have the right to request that we delete your personal information in certain circumstances
- You have the right to request that we restrict our processing of your personal information in certain circumstances
- You have the right to object to our company's processing of your personal information
- The right to receive personal information in a structured, commonly used, and machine-readable format, and/or the right to request that we transfer that personal information directly to the recipient to the extent that is technically feasible (the so-called data portability right).
- You have the right to withdraw your consent regarding the processing of your personal information at any time
You may exercise your rights by contacting our customer service center as described in Section 12 below. If you believe your rights have been infringed by us, you may also file a complaint with the competent data protection authority.
For other methods of exercising rights permitted under Japanese law, please refer to the information below. For methods of exercising rights permitted under the laws of countries other than Japan, please contact our inquiry desk as described in Section 12 below.
(Regarding the methods of exercising rights recognized in relation to Japanese law)
If we receive a request to cease use or disclose personal information that we hold, we will respect the wishes of the individual concerned, verify the identity of the requester, and respond within a reasonable period and within the scope stipulated by law.
However, we may refuse such requests if they would violate laws and regulations, pose a risk of harming the life, body, or property of a third party, significantly hinder the proper conduct of our business, do not exist, cannot be verified as the requester, or the requester fails to pay the prescribed fee.
If you wish to request the cessation of use or disclosure of your personal information, please fill out the required information on the prescribed application form, enclose the necessary documents to verify your identity or that of your representative (hereinafter referred to as "identity verification documents") and the administrative fee, and send it by registered mail to the personal information inquiry desk listed below. Please note that we will not be able to respond to requests made by any other method (including those made in person).
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Request from the individual concerned
If you are the individual whose personal information you wish to request, please sign and seal the application form, enclose identification documents, and send it by registered mail to the personal information inquiry desk listed below.
- Application form
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We will verify your identity using either A or B.
A: One of the following documents (valid within the expiration date)- Driver's license
- Passport
- Basic Resident Register Card (with photo)
- Disability certificate
- Special Permanent Resident Certificate
- Residence card
B: Any two of the following documents (valid within their expiration date)
- Various health insurance cards
- Certificate of residence (issued within the last 3 months)
- Various pension books
- Certificate of seal registration (issued within the last 3 months)
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Request from someone other than the person concerned
If the request is made by an agent on behalf of the individual concerned, please enclose the application form (signed and sealed by the agent), identification documents for both the individual and the agent, and the following documents, and send them by registered mail to the Personal Information Inquiry Desk listed below.
- Application form
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Required documents
Please enclose one of the following items.- power of attorney, a certificate of registration of the seal of the person whose seal was affixed to the power of attorney (issued within 3 months of the date the power of attorney was issued).
- A copy of the official gazette or the family court's decision notice (for guardians only)
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Administrative fee
A processing fee of 729 yen per request for notification or disclosure of the purpose of use of personal information, or 765 yen per request for a CD-R, will be charged. Please enclose postage stamps equivalent to the fee with your application documents.
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Personal Information Inquiry Desk
[Personal Information Inquiry Desk]
Address: 640-8342
5-18 Tomoda-cho, Wakayama City, Wakayama Prefecture
Wakayama Terminal Building Co., Ltd. General Affairs and Planning Department -
How to be notified of the results of your billing
We will notify you by mail (registered mail requiring personal receipt) or email to the person who made the request (the name and address or email address of the requester as stated in the disclosure application form). If we are unable to cease use or disclose the information, we will also notify you of the reason. Please note that it may take several days to send the notification.
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Purpose of use of personal information obtained in response to requests for suspension of use, disclosure, etc.
Personal information obtained in response to requests for suspension of use, disclosure, etc., will only be used to the extent necessary for the procedures related to suspension of use, disclosure, etc. Furthermore, submitted documents will be properly disposed of.
Regarding the protection of personal information of minors
Our company will handle the personal information of minors appropriately in accordance with this Privacy Policy. If the individual is a minor, we may, as necessary, confirm the consent of a parent or guardian regarding the personal information provided. Furthermore, if the individual is under 13 years of age, we will take special care in processing such personal information, such as clearly stating that parental consent must be obtained before providing the information.
About the use of cookies
This website may use cookies to improve the information and services we provide and to ensure a comfortable user experience.
For more details, please see our website's "Cookie Policy".
Regarding the acquisition of access logs
This website may collect access logs to improve user experience and create statistical data. We will not disclose access logs to third parties unless otherwise required by law. If you refuse to send access logs, you may not be able to use this website properly.
Changes to the Privacy Policy
Our company will revise and improve this Privacy Policy in accordance with changes in laws, regulations, and social circumstances, and will notify users of such changes by posting them on this website.
Contact point for inquiries regarding personal information
For inquiries regarding this Privacy Policy, please contact us at the address below.
Wakayama Terminal Building Co., Ltd. Personal Information Inquiry Desk
メールアドレス: wtb-soumu@granvia-wakayama.co.jp
受付時間:10時〜17時(土・日・祝日を除く)
個人情報保護総括責任者:和歌山ターミナルビル株式会社 総務企画部長
Revised June 1, 2026
To our customers in the European Economic Area and the UK
This Adendham applies to customers in the European Economic Area and the United Kingdom.
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Legal basis
Notwithstanding Section 2 of this Privacy Policy, we will process your personal data based on the following legal grounds:
- Contract: We may process your personal data in order to fulfill a contract we have entered into with you.
- Legitimate Interests: When processing your personal data is necessary for a legitimate interest sought by us or a third party, and your interests and fundamental rights do not take precedence over such interests. You can find further details about legitimate interests by contacting our inquiry desk as described in Section 12 of this Privacy Policy.
- Consent: When we have obtained the data subject’s consent to process personal data. Please note that the withdrawal of consent by the data subject does not affect the lawfulness of any processing carried out based on that consent prior to the withdrawal.
- Legal obligations: When processing of your personal data is required by EU law or the national law of a European Economic Area member state.
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Transfer of your personal data outside the European Economic Area or outside the United Kingdom
Personal data may be transferred to and stored by third parties outside the European Economic Area or the United Kingdom. Notwithstanding Section 5 of this Privacy Policy, when we transfer personal data to third parties outside the European Economic Area or the United Kingdom, we will ensure the following:
- The destination region must be certified by the European Commission or designated by the UK government as having an adequate level of protection for the rights and freedoms that the individual has regarding their personal data. Or,
- The recipient must have entered into a contract with us regarding the transfer of personal data, including standard contractual clauses approved by the European Commission (in relation to personal data originating in the UK, this refers to those modified based on the Addendum established by the UK Information Commissioner's Office) and other data protection laws.
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The individual's rights
Notwithstanding Section 7 of this Privacy Policy, you have several legal rights regarding the personal data we hold about you. The rights you can exercise are outlined below.
- The right to obtain information regarding the processing of personal data relating to you, and the right to access personal data that we hold about you
- You have the right to request correction from us if your personal data is inaccurate or incomplete
- The right to request that we erase your personal data in certain circumstances, including but not limited to the following:
- If, in light of the purpose for which the personal data was collected, we no longer need to retain your personal data.
- In cases where we can process personal data only with the individual's consent, and the individual has withdrawn their consent.
- If you object to our processing of your personal data based on legitimate interests, and our legitimate interests do not take precedence over your own interests, rights, and freedoms.
- The right to request that we restrict our processing of your personal data in certain circumstances, including but not limited to the following:
- If the individual disputes the accuracy of their personal data (limited to the period necessary for us to verify its accuracy).
- Except in cases where we no longer need to use personal data, except for the filing, exercise, or defense of a legal claim.
- If you object to our processing of your personal data based on legitimate interests (limited to the period necessary to determine whether our legitimate interests take precedence over your own interests, rights, and freedoms).
- You have the right to object to our company's processing of your personal data
- When processing personal data based on your consent or a contract with you, and there is no other basis for processing, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and/or to request that we transfer that personal data directly to you to the extent that is technically feasible (the so-called data portability right). Please note that this right is only granted for personal data that you yourself have provided to us.
- You have the right to withdraw your consent to the processing of your personal data at any time. However, please note that we may continue to process your personal data if we have other legal grounds to do so.
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EU/UK representative
Customers can contact our EU/UK representative using the contact information below.
EU representative name: DP-Dock GmbH
Address: Ballindamm 39, 20095 Hamburg, Germany
Homepage: https://www.dp-dock.com
Email address: wakayama-terminal-building@gdpr-rep.comUK representative name: DP Data Protection Services UK Ltd.
Address: 16 Great Queen Street, Covent Garden, London, WC2B 5AH, United Kingdom
Homepage: https://www.dp-dock.com
Email address: wakayama-terminal-building@gdpr-rep.com
To our customers in California
This Addendum applies to customers who qualify as "consumers" under the California Consumer Privacy Act (hereinafter referred to as the "CCPA").
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Collection, use, and disclosure of personal information by our company
A. Types of personal information collected, sources, and purposes of collection.
The types of personal information we collect from you, or that we have collected from you in the 12 months prior to the last update of this Addendum, are as follows: We retain the personal information we collect for as long as necessary to achieve the purposes for which we collected it. This includes fulfilling our contracts with you, fulfilling our legal, regulatory, accounting, and reporting obligations, and establishing and defending legal claims.
- Types of personal information obtained (as defined in the CCPA) Specific examples
List of types of personal information obtained Identifier Name, address, email address, passport number, password Other personal information Telephone number Protected characteristic classification Age, gender, date of birth, nationality Information about occupation or employment Occupation and work information - For business or commercial purposes
- Our company collects, uses, and has collected your personal information for business or commercial purposes as described in Section 2 of this Privacy Policy, and for the 12 months prior to the last update of this Privacy Policy. Furthermore, we will not use or disclose sensitive personal information for any purpose other than those specified in the CCPA.
- Furthermore, we do not collect or process sensitive personal information for the purpose of inferring customer characteristics.
- Source of acquisition
The types of sources from which we obtained your personal information during the 12 months prior to the last update of this Adendham are as follows:- Provided by the customer themselves
Data obtained from online travel agents (OTAs), travel agencies, and restaurant reservation websites. - Sale of personal information
We do not sell our customers' personal information to third parties, nor do we have any plans to do so. - Sharing of personal information
We do not share our customers' personal information with third parties, nor do we have any plans to do so. - Disclosure of personal information
In the 12 months prior to the last update date of this Addendum, our company disclosed the personal information of our customers as described in A above to third parties for business purposes. These third parties include IT service providers (including data server and cloud service providers) and legal advisors, among other service providers.
- Provided by the customer themselves
- For business or commercial purposes
- The business or commercial purposes for the above disclosures are as described in Section 2 of this Privacy Policy.
- Types of personal information obtained (as defined in the CCPA) Specific examples
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Customer rights
A. Customer Rights
- Notwithstanding Section 7 of this Privacy Policy, your rights under the CCPA include the right to know about the personal information we collect, use, and disclose about you, the right to delete your personal information, and the right to correct your personal information.
- Our company will not subject customers to unreasonable discriminatory treatment, including the following actions, simply because they have exercised their rights under the CCPA, such as their right to know.
- Refusing to provide goods or services
- Imposing different prices or rates on goods or services (including the use of discounts or other benefits, or the imposition of penalties).
- To provide goods or services of different levels or quality
- Imposing different prices or rates on goods or services, or suggesting that goods or services will be provided at different levels or quality.
B. Exercise of customer rights (right to know, right to delete, right to correct)
- If you wish to exercise any of the rights described in A(1) above, such as the right to know, the right to delete, or the right to correct, you can contact us at the address listed in "4. Contact Information" below. When doing so, please provide us with something that can verify your identity, such as your name and email address, for verification purposes.
Upon receiving your inquiry, we will confirm receipt within 10 business days using the same method you used to contact us, and inform you of our response policy and deadline. Furthermore, if you exercise your right to know, delete, or correct information, we will generally respond within 45 days. If it takes longer than 45 days, we will notify you and respond within 90 days of receiving your inquiry at the latest. However, if we are unable to verify your request, including your identity, within 45 days, we may not be able to respond to your exercise of your rights.
We also record customer contact information and retain it for 24 months.
If you exercise your rights through an agent, please provide us with documents showing that the agent has been authorized by you to exercise your rights, as well as identification documents for the agent. -
Changes to this Adendam
We may change this Adendum from time to time. The "Last Updated" date at the beginning of this page indicates the last updated date of this Adendum, and to the extent permitted by applicable law, the changes will be effective when the revised Adendum is posted.
Where required by the CCPA or other applicable laws, we will seek your consent to such changes. We will notify you of the revised Addendum by email or through our website or related services. -
contact address
If you have any questions or concerns regarding this Adendham agreement and your choices and rights under the CCPA, please contact us at the address below.
- Company Name: Wakayama Terminal Building Co., Ltd.
- Address: 5-18 Tomoda-cho, Wakayama City, Wakayama Prefecture
- Email address: wtb-soumu@granvia-wakayama.co.jp
Cookie Policy
April 1, 2021
About this Cookie Policy
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General Provisions
Wakayama Terminal Building Co., Ltd. (hereinafter referred to as "the Company") uses cookies on its corporate website (hereinafter referred to as "this site") to enhance Security and convenience. Cookie information is mainly used to retain login information for users of this site (hereinafter referred to as "users"), track card information, and improve convenience. When using this site, please enable cookies in your browser settings. Please note that if you do not use cookies, some websites or services may not function correctly.
The types of cookies used on this site and how users can configure their settings are described in this Cookie Policy. -
Regarding the relationship with the Privacy Policy
In relation to this cookie policy, we have a separate privacy policy regarding the handling of personal information. For details, please refer to the "Privacy Policy" on this website.
What are cookies?
Cookies are small data files that a website writes to a user's hard drive when they visit the site. They are used to recognize the user's browsing history and other information. Cookie information is exchanged through the user's browser. By using cookies, websites can provide user-friendly services, such as remembering past purchase history and user account details. They may also be used for targeted advertising based on website browsing history.
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About first-party cookies and third-party cookies
Cookies belong to a pre-specified domain. First-party cookies are those issued by our domain. Third-party cookies are those issued by domains other than ours.
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About session cookies and persistent cookies
Cookies are categorized into "session cookies" and "persistent cookies" depending on their expiration date. Session cookies are temporary and are automatically deleted when you leave the website or close your browser. Persistent cookies are stored for a certain period until they expire or are deleted from your browser.
About the cookies used on this site
This site uses the following types of cookies:
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Essential cookies
Essential cookies are those that are indispensable for using the services and functions provided on this site, and they help maintain optimal functionality by enhancing Security and convenience. Users can disable or delete these cookies through their browser settings. However, please note that in this case, some pages or services on this site may not function correctly.
Required Cookie ListYou can swipe left or right to view more.
Essential cookies Cookie providers
(domain)Cookie First Party /
third-partyDate of expiry granvia-wakayama.co.jp PHPSESSID First Party Session granvia-wakayama.co.jp CookieConsent, UW-NIHONHOTEL_ENSIGHTEN_PRIVACY_BANNER_LOADED First Party 365 days sakura.ne.jp (granvia-wakayama.sakura.ne.jp) PHPSESSID First Party Session sakura.ne.jp (granvia-wakayama.sakura.ne.jp) CookieConsent, UW-NIHONHOTEL_ENSIGHTEN_PRIVACY_BANNER_LOADED First Party 365 days ensighten.com UW-NIHONHOTEL_ENSIGHTEN_PRIVACY_BANNER_LOADED Third-party 365 days google.com (gstatic.com, lh3.ggpht.com, fonts.googleapis.com, fonts.gstatic.com, maps.googleapis.com, maps.gstatic.com) rc::c, maps/gen_204 Third-party Session google.com (googletagmanager.com) _dc_gtm_UA-# Third-party 1 day google.com (fonts.googleapis.com, googleapis.com, translate.google.com, translate.google.co.jp, www.google.com) NID Third-party 180 days google.com (gstatic.com, fonts.gstatic.com, googletagmanager.com) rc::a, _gcl_ls Third-party Permanent reservation.jp (zen-api.reservation.jp) loginSubDomainBack Third-party Session reservation.jp zen_lang, zen_trk Third-party 1460 days tripadvisor.com (www.tripadvisor.com, www.jscache.com, static.tacdn.com, www.tripadvisor.jp) ServerPool, TASameSite, TASession, _pd, acw_tc Third-party Session tripadvisor.com (www.jscache.com, static.tacdn.com) _resDomain Third-party 15 minutes tripadvisor.com (www.tripadvisor.com) TASID, SRT, __vt Third-party 1 hour tripadvisor.com (www.jscache.com, static.tacdn.com, www.tripadvisor.jp) __vt, SRT, TASID Third-party 1 day tripadvisor.com (www.tripadvisor.com, www.jscache.com, static.tacdn.com, www.tripadvisor.jp) TART Third-party 5 days tripadvisor.com (www.jscache.com, static.tacdn.com, www.tripadvisor.jp) TAUD, TATravelInfo Third-party 14 days tripadvisor.com (www.jscache.com, static.tacdn.com, www.tripadvisor.jp) TACds Third-party 60 days tripadvisor.com (www.tripadvisor.com, www.jscache.com, static.tacdn.com, www.tripadvisor.jp) TASSK Third-party 180 days tripadvisor.com (www.tripadvisor.com, www.jscache.com, static.tacdn.com, www.tripadvisor.jp) PMC, TAUnique, Persistent Third-party 730 days tripadvisor.com (www.jscache.com, static.tacdn.com, www.tripadvisor.jp) GUID Third-party 1095 days tripadvisor.com (www.tripadvisor.com, www.jscache.com, static.tacdn.com, www.tripadvisor.jp) TADCID Third-party 3650 days tripla.jp (tripla.ai) triplabot_session_4376, triplabot_session_4380, triplabot_session_4381, triplabot_session_4382, triplabot_session_4383, triplabot_session_4384, SESS#, triplabot_client_session, triplabot_session_2966, triplabot_session_1401, triplabot_session_1469, triplabot_session_1470, triplabot_session_3566, triplabot_session_420, triplabot_session_421, triplabot_session_5372, triplabot_session_581, triplabot_session_647, triplabot_session_648, triplabot_session_650, triplabot_session_651, triplabot_session_652, triplabot_session_654, triplabot_session_655, triplabot_session_656, triplabot_session_657, triplabot_session_658, triplabot_session_659, triplabot_session_660, triplabot_session_661, triplabot_session_662, triplabot_session_663, triplabot_session_957, triplabot_session_958, triplabot_session_971, triplabot_session_972 Third-party Session tripla.jp _mkra_stck Third-party 1 day tripla.jp (tripla.ai) tripla_uid Third-party 365 days tripla.jp MEMBER_ID, TALKAPPI_FAQ_FONTSIZE, triplabot_auth, triplabot_chat_channel, triplabot_locale, triplabot_session, triplabot_token, triplabot_user_id Third-party Permanent -
Performance Cookies
Performance cookies collect information about how you use this site and how you access it. These cookies help us understand your communication status, including which pages you visit, how long you spend on each page, and whether you encounter any error messages, in order to improve the performance of this site.
This website uses services provided by third parties, such as Google Analytics, to analyze user behavior and use cookies to improve the website's performance. For information on how Google Analytics handles data, please refer to the Google Analytics help page.Performance Cookie ListYou can swipe left or right to view more.
Performance Cookies Cookie providers
(domain)Cookie First Party /
third-partyDate of expiry clarity.ms (www.clarity.ms) CLID Third-party 365 days google.com (google-analytics.com) _gid Third-party 1 day google.com (google-analytics.com) _ga, ga# Third-party 730 days nakanohito.jp (bs.nakanohito.jp, cs.nakanohito.jp) AP Third-party 400 days youtube.com (www.youtube.com, s.ytimg.com, i.ytimg.com, www.youtube-nocookie.com) LAST_RESULT_ENTRY_KEY, remote_sid, yt-remote-cast-available, yt-remote-cast-installed, yt-remote-fast-check-period, yt-remote-session-app, yt-remote-session-name, requests, ytidb::LAST_RESULT_ENTRY_KEY Third-party Session youtube.com (www.youtube.com, s.ytimg.com) TESTCOOKIESENABLED Third-party 1 day youtube.com (www.youtube.com, s.ytimg.com, i.ytimg.com, www.youtube-nocookie.com) VISITOR_INFO1_LIVE, YSC, __Secure-ROLLOUT_TOKEN, VISITOR_PRIVACY_METADATA Third-party 180 days youtube.com (www.youtube.com, s.ytimg.com) #-#, iU5q-!O9@$ Third-party 400 days youtube.com (www.youtube.com, s.ytimg.com, i.ytimg.com, www.youtube-nocookie.com) LogsDatabaseV2:V#, LogsRequestsStore, YtIdbMeta#databases, yt-player-user-settings, yt-remote-connected-devices, yt-remote-device-id, nextId, ServiceWorkerLogsDatabase#SWHealthLog, yt.innertube::nextId, yt.innertube::requests Third-party Permanent -
Targeting cookies
Targeting cookies are cookies used for marketing purposes, such as content personalization and targeted advertising. These cookies record information about your website visits and login attributes. By using these cookies on this site, your information may be linked to your website visits and used by third-party advertising services.
Targeting cookie listYou can swipe left or right to view more.
Targeting cookies Cookie providers
(domain)Cookie First Party /
third-partyDate of expiry bdash-cloud.com (tracker.bdash-cloud.com, cdn.activity.bdash-cloud.com) _bdck Third-party 730 days facebook.com (www.facebook.com) _fbp Third-party 90 days facebook.com (connect.facebook.net) lastExternalReferrer, lastExternalReferrerTime, topicsLastReferenceTime Third-party Permanent google.com (doubleclick.net) pagead/1p-user-list/# Third-party Session google.com (doubleclick.net) test_cookie Third-party 1 day google.com (doubleclick.net) IDE Third-party 400 days twitter.com i/jot/embeds Third-party Session
About user cookie settings
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How to configure settings in your browser
Users can accept, disable, or change their cookie settings within their browser. It is also possible to delete cookies from your device via your browser. For detailed instructions, please refer to your browser's help menu.
- "How to configure settings in each browser (example)"
- For Microsoft Edge™: https://support.microsoft.com/ja-jp/help/4534105/microsoft-edge-configure-your-privacy-settings
- For Internet Explorer™: https://support.microsoft.com/ja-jp/help/17442/windows-internet-explorer-delete-manage-cookies
*Microsoft Edge and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and other countries.
- For Safari™: https://support.apple.com/ja-jp/guide/safari/sfri11471/mac
*Safari is a trademark of Apple Inc., registered in the U.S. and other countries.
- For Google Chrome™: https://support.google.com/chrome/answer/95647?hl=ja&hlrm=en
*Google Chrome is a trademark or registered trademark of Google LLC.
- For Opera™ users (English page): https://help.opera.com/en/latest/web-preferences/
*Opera is a trademark or registered trademark of Opera Software ASA.
Users can disable the cookies used on this site by following the browser settings described above. However, please be aware that disabling cookies may affect the functionality of this site. We are not liable for any consequences arising from changes in user settings, unless such consequences are due to our willful misconduct or negligence.
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Selection in the "Advanced Cookie Settings" menu
Our company provides a feature that allows users to configure whether or not to allow cookies based on their consent. For details, please check the "Advanced Cookie Settings" on the relevant website page.
Changes to this Cookie Policy
Our company will revise and improve this cookie policy in accordance with changes in laws, regulations, and social circumstances, and will notify users of such changes by posting them on this website.
Contact information regarding this Cookie Policy
For inquiries regarding this cookie policy, please contact us at the address below.
Wakayama Terminal Building Co., Ltd. "Contact point for inquiries regarding our cookie policy"
メールアドレス:wtb-soumu@granvia-wakayama.co.jp
受付時間:10時~17時(土・日・祝日を除く)
