To move hearts, we move hearts.
Our belief is not just to sell tangible products, but to provide services that meet the individual needs of each and every customer.
Message
A new step
Let's create the future together.
With over 50,000 hotels in Japan, I would like to share some of our vision and a few things I hope you will keep in mind as you take an interest in our company.
Masao Takeda
President and Representative Director, Wakayama Terminal Building Co., Ltd.
General Manager Hotel Granvia Wakayama
To all students who are interested in our company:
Wakayama Terminal Building Co., Ltd. is a company that operates three businesses: hotel operations, real estate leasing, and parking lot operations. Furthermore, its hotel business, "Hotel Granvia Wakayama," is operated as a group hotel of JR West Hotels.
As a company located at the gateway to Wakayama, we prioritize our corporate philosophy, which states "Contributing to the creation of a prosperous local community by creating convenient and comfortable spaces," and we engage in various business activities with this in mind.
Furthermore, the people driving this initiative are my colleagues at Wakayama Terminal Building Co., Ltd., and I believe it is my mission to create, one step at a time, an environment where these colleagues can work with a smile.
I believe that the smiles of the many colleagues I work with lead to the smiles of the many customers who use our hotel.
To all the students who have shown interest in this opportunity to help us envision a new future for Wakayama Terminal Building Co., Ltd., along with the smiles of our colleagues, I would like to take this opportunity to share a few things with you.
Values that I cherish
We place great value on enhancing teamwork. A company is built on its people. The teamwork that we can build together with our staff (colleagues) forms the foundation of our company. No matter how well-equipped a company is in terms of hardware (the hotel facilities themselves), it becomes hollow without the right software (people).
The teamwork that our employees build is crucial. Strengthening this teamwork will lead to our company's growth and improvement.
To nurture our teammates
To enhance teamwork, it's essential to develop our employees. In employee training, we emphasize "trying things out for yourself first." Of course, they will encounter obstacles and stumble along the way. When they struggle and feel like giving up, I will spare no effort in creating a path that will allow them to look forward and move forward again.
First, try doing it yourself. If you get stuck, ask for help from those around you. You'll find wonderful friends around you who will support you.
The answers and experiences you discover within yourself will surely help you in the future.
The teamwork that our employees build is crucial. Strengthening this teamwork will lead to our company's growth and improvement.
Continuing to ask questions
What's important for living in the coming era isn't "finding the right answer," but "continuing to ask questions." In this new age, there are several possible answers. You have to decide how to approach them, create your own questions, and find your own answers.
In this age where answers are easily found, it's crucial to consider what questions you ask yourself in order to avoid being misled by the multitude of answers available. I encourage everyone to focus on the questions they ask themselves.
The ideal candidate and our company's future
First and foremost, we want people who have enjoyed their student life to the fullest and possess a wonderful smile to join our company. Furthermore, a strong sense of challenge and the ability to overcome obstacles would be even more desirable.
You don't have to overcome anything alone. Let's overcome it together.
As a gateway to Wakayama, our company will continue to be a building that creates opportunities for smiles to be seen by customers who use our hotel and commercial facilities.
We are waiting for people who can brighten up our company and Wakayama with their wonderful smiles.
Let's create the future together.
Thank you for visiting the recruitment page of Wakayama Terminal Building Co., Ltd.
Hotels offer a variety of jobs, including not only accommodation, restaurants, banquets, and catering, but also supporting roles such as general affairs, accounting, and sales planning.
This time, we asked four staff members to talk about their thoughts on their work, what they find rewarding about it, and the challenges they face every day.
We hope that through these words, you will be able to feel the appeal of our work.
Accommodation Department
Joining the company in 2025
How I joined the company, and why I joined.
I wanted to do work that would benefit others, and I thought it would be wonderful to be able to help make extraordinary moments special, so I became interested in the hotel industry. I decided to join the company because it was easy to commute from my home and I liked the atmosphere when I visited the workplace.
Workplace atmosphere
Everyone around me is incredibly kind. There's really no one I feel hesitant to talk to; everyone is approachable, kind, and teaches me things carefully. Also, when we have some free time, we share stories about our personal lives and recommend good restaurants, deepening our communication. Everyone is so friendly and easy to talk to, which makes work enjoyable.
What challenges do you want to take on in the future? What kind of work do you want to do?
Since we have many guests from overseas, I would like to acquire language skills that will allow me to communicate with guests of any nationality without relying on translation machines. Also, recently I have been in charge of group arrangements, and I would like to deepen my knowledge of group travel and become a valuable member of the accommodation department.
Are you able to balance work and personal life?
I do get plenty of time off. In addition to the annual holidays, I feel like I have a lot of days off because I'm treated as working on the day after a night shift. They also listen to my requests for days off, and I have paid leave, so I can make plans with my friends well in advance and use that as motivation to work hard every day. Because it's a shift system, I don't get as many days off on weekends, during Obon, or at the end of the year and New Year's, but I can go out and have fun when there are fewer people around, so I'm able to have fulfilling days off.
Banquet food and beverage club
Joined the company in 2020
How I joined the company, and why I joined.
During my student days, I worked part-time at a diner, which sparked my interest in customer service and made me want to pursue a career in that field. I also love traveling and frequently stay in hotels, and each time I was drawn to the hotel staff who provide guests with special experiences in an extraordinary setting. After actually experiencing an internship, I was captivated by the warm, community-oriented atmosphere and the positive relationships among the staff, which led me to decide to join Hotel Granvia Wakayama.
Workplace atmosphere
Restaurant work cannot be done alone. We all work together, cooperating and supporting each other as we go about our daily tasks. If we have any problems or concerns, our superiors and senior staff are always there to listen and offer advice, which is a very reassuring environment. Also, we often go out together outside of work, regardless of seniority, so I think it's a very comfortable workplace.
What is your most radiant moment?
I currently work mainly in the restaurant, handling the breakfast buffet and Cafe Restaurant. Breakfast is the last time guests spend at the hotel, so I make it a point to serve them with the intention of helping them start their day on a positive note and leave with good memories. In Cafe Restaurant, we have many regular customers, and when they say "Thank you for always coming," I feel a real connection with them and it makes me feel truly glad to be doing this job. It's in moments like these that I feel I can shine and be myself.
A message to those considering joining our company
We especially welcome those who enjoy customer service and interacting with people. Working in a restaurant allows you to communicate directly with customers at close range, making it a very rewarding job. Another attractive aspect of this job is that, because it's a shift system, you can take time off to travel or do other things during weekdays or other less busy times. Why not join us at Hotel Granvia Wakayama and bring smiles to our customers' faces? We look forward to working with you.
cooking department
Joined the company in 2024
How I joined the company, and why I joined.
I was attending a culinary school and was struggling to decide where to work when I attended a company information session, which led to my joining the company. After listening to the presentation, I was attracted to the hotel's atmosphere and its philosophy of valuing customers. I also felt that I could make use of what I had learned at culinary school, and the company's high level of commitment to cooking made me think, "I think I can work here and grow in my own way." I joined the company with the desire to hone my skills as a chef and provide dishes that will make customers happy.
Workplace atmosphere
I work in a supportive environment where my superiors and senior colleagues are very kind and encourage my growth. I also get along well with my peers and juniors, and it's easy to talk to them about work and personal matters, so I enjoy my work every day. Sometimes I get scolded, but even that is a valuable experience. I believe this is a workplace where I can grow not only professionally but also as a person.
What challenges do you want to take on in the future? What kind of work do you want to do?
I want to become a teacher at a culinary school and share the charm and knowledge of cooking with many different people.
To achieve that, I want to gain more knowledge as a chef, hone my skills, and become someone who can handle various tasks and be entrusted with responsibilities.
A message to those considering joining our company
It's natural to feel anxious at first.
I also struggled with anxiety and failures at first. But I think it's a really great workplace because my superiors and senior colleagues listened to me attentively and encouraged me to grow at my own pace.
While there are busy days, you'll gain a variety of experiences and feel a real sense of personal growth. Therefore, I think this job is incredibly rewarding for those who want to further hone their skills and grow professionally. I would love to work with you all to make Hotel Granvia Wakayama even better! I look forward to working with you.
General Affairs and Planning Department
Joined the company in 2008
Having transferred from the Accommodation Department to the General Affairs and Planning Department, are you able to make use of your experience in the Accommodation Department?
I'm putting my skills to good use. In the administrative department, I have less interaction with hotel guests, but my main focus is on interactions with group companies, external business partners, shareholders, etc., so my telephone etiquette and manner of speaking are very useful. Also, the job of general affairs is to support employees on the front lines so that they can perform at their best. When I conduct follow-up interviews with younger employees, especially those in the accommodation department, I can share my own experiences, which makes them feel more comfortable opening up to me. It also helps me understand their thoughts and work, making it easier to give specific advice. Furthermore, it makes it easier to show consideration and communicate with superiors, seniors, and juniors in other departments, so I'm glad I had experience in a practical department. I believe that my daily efforts and experiences will definitely be useful even if I change departments in the future.
What were some of the difficulties you faced when returning to work after maternity leave?
Having to leave work early or take time off due to my child's sudden illness always made me feel guilty because it inconvenienced my colleagues. However, my superiors, colleagues, and juniors at the time never showed any displeasure and would always ask, "That must be tough," or "Are you okay?" which I was very grateful for. More than 10 years have passed since then, and now the company has even more comprehensive systems in place to support working parents.
For example, "nursing leave" can be taken in hourly increments not only when you're sick, but also for events such as sports days and graduation ceremonies. I think this is a company where you can work with peace of mind for a long time.
A message to those considering joining our company
The JR West Hotel Group, guided by our group concept of "We want to be there for you with the biggest smiles in this town," strives to provide unforgettable service to guests from other prefectures and overseas, as well as local businesses and regular customers from the community. We are also committed to community coexistence, working in cooperation with JR Wakayama Station and nearby commercial facilities. Let's work together to revitalize Wakayama Station, starting from the area around it!
Training program
| New Employee Training | After joining the company as a new graduate, you will undergo approximately two weeks of classroom training and on-the-job training to understand our business operations and transition from a student to a working professional. You will learn about Wakayama Terminal Building and Hotel Granvia Wakayama, as well as JR-West Hotels' future plans. |
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| Follow-up training for young employees | This is an important time not only for acquiring knowledge and skills that couldn't be fully covered in the new employee training, but also for interacting with fellow new hires who will be assigned to various departments. It is also used as an opportunity to reflect on one's professional life so far. |
| Training by hierarchical level | We offer many opportunities to learn knowledge outside of work, such as "Promotion Training" which employees take when they are promoted or promoted and assigned a new position, and "Hierarchical Training" which teaches the skills and knowledge required for each position. |
In addition, we offer a wide variety of training programs, including joint training with JR-West Hotels, management training, human rights training, information Security and compliance training, food hygiene training, crime prevention and disaster prevention training in cooperation with the police and fire departments, and in-house TOEIC IP test administration.
Employee benefits
| Employee discount program | Employees can enjoy special rates at JR-West Hotels' restaurants and during their stays. |
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| Employee benefits website Joining "Riloclub" |
You can use "Relo Club," a welfare benefits website that offers discounts at hotels, restaurants, and entertainment facilities nationwide. You can also use it to enjoy private time with family and friends at a great price! |
| Subsidized housing program *Eligibility requirements apply | This system allows employees who find it difficult to commute to our company from their family home to move into company-designated housing at a reduced cost. |
| Company trip | This event takes place once a year, with participants divided into groups and traveling to various locations. In addition to the money you contribute yourself, the company also subsidizes some of the expenses. |
In addition, we offer a variety of employee benefits, including maternity and childcare leave support, a partnership with a daycare center, company and external recreational activities, various award systems, and enhanced employee dining and rest areas.
